Skip to main content

​
Campaign Problems

​
Test Send Did Not Arrive

Possible causes include unverified sender settings, domain authentication still propagating, or the message being filtered by the receiving inbox.

​
Audience Size Looks Wrong

Review segment logic, date filters, and exclusion rules before launching.

​
Domain Problems

​
Domain Will Not Verify

Check that every DNS record is added exactly as shown and that you are editing the correct DNS zone.

​
Verification Is Stuck Pending

DNS propagation can take time. Re-check later before re-entering the records.

​
Automation Problems

​
Trigger Did Not Fire

Confirm the source event actually occurred, the event mapping is correct, and the automation is published.

​
Users Entered the Wrong Branch

Review condition order, fallback paths, and any missing event properties.

​
When To Escalate

Escalate with the project name, affected sender or domain, campaign or automation ID, expected behavior, actual behavior, and timestamps for the failing event.