Rewards Claim Nudge - Onchain Suite Docs

Goal. Catch wallets that have rewards to claim (or stake sitting idle) and nudge them to act, which brings dormant users back on-chain. Who it’s for. Web3 protocols with staking, yield, or rewards. Web3-only by nature. Outcome to move. Claim rate, and reactivation of idle wallets.

Prerequisites

Your staking/rewards contract in project settings.
The in-app SDK installed, and wallets enriched so you can spot idle positions.

Build it

Build the 'unclaimed' cohort

Build a segment of wallets that staked but have gone quiet, a good proxy for rewards worth claiming:

SELECT wallet_address
FROM contact_360
WHERE last_onchain_action = 'staked'
  AND days_since_last_activity > 14

Nudge them in-app and by email

Run an automation off that segment:

trigger (entered Unclaimed segment) → send in-app (You have rewards waiting) → branch (has email → also send email)

Stop once they claim

Watch the contract with the Rewards claimed on-chain preset, and tag wallets Claimed when they do. Exclude Claimed wallets from the segment so you only nudge the ones still sitting on rewards. See Contract-based flows.

Activate and publish.

Both are required.

Test

Add a wallet you control to the cohort, confirm the nudge arrives, claim with it, and confirm the Rewards claimed trigger tags it and drops it from the nudge.

Measure

Claim rate among nudged wallets versus a holdout.
Reactivation: did claimers go on to do more on-chain?
Value claimed that would otherwise have sat idle.

Variations

Restake prompt. After a claim, nudge them to restake.
Tier by size. A large idle position may warrant a more personal reach.

​Prerequisites

​Build it

​Test

​Measure

​Variations

Prerequisites

Build it

Test

Measure

Variations