Win Back Dormant Wallets - Onchain Suite Docs

Goal. Notice when a wallet shows an exit signal, moving tokens to an exchange, withdrawing liquidity, or simply going dormant, and reach them with a timely win-back before they’re gone for good. Who it’s for. Web3 teams. This is the wallet-native parallel of the Web2 Win back quiet subscribers: instead of “stopped opening emails,” the signal is on-chain behavior, and the first touch is in-app. Outcome to move. Retained wallets, and recovered TVL or activity.

Prerequisites

Your contract configured in project settings.
The in-app SDK installed, so the win-back can land.

Build it

Trigger on an exit signal (no code)

For EVM contracts, the platform watches the chain for you. In the automation builder, pick the on-chain preset that matches your risk signal, Exchange outflow (tokens heading to a CEX), Capital withdrawn (liquidity pulled), or Unstaked, and give it your contract. See Contract-based flows.trigger (Exchange outflow) → send in-app (Everything okay?)

Reach them in-app, and by email where you have one

Lead with an in-app message (it reaches the wallet right away), then branch to email for wallets that have shared an address:trigger → send in-app → branch (has email → send email | else → in-app only)

Also catch the quietly dormant

Some wallets don’t signal, they just stop. Build a dormant cohort with a SQL segment:

SELECT wallet_address
FROM contact_360
WHERE days_since_last_activity > 30
  AND portfolio_value_usd > 1000

Run a separate automation off that segment to re-engage before they drift further.

Activate and publish.

As with any automation, both are required.

Test

Perform the exit action with a wallet you control (or add it to the dormant segment), wait out the short finality delay for on-chain triggers, and confirm the automation registered an entry and the in-app message arrived. See Testing a flow.

Measure

In-app delivered and viewed, and email engagement where sent.
Retention: did flagged wallets stay active, or return on-chain, after the win-back?
Recovered value: activity or TVL that came back versus a holdout.

Variations

Tier the response. A whale heading for the exit may warrant a different message, or a human, than a small wallet.
Pair with lending risk. Combine with the Health factor crossed trigger to catch borrowers before liquidation.
Web2 parallel. Working from email engagement instead of on-chain signals? See Win back quiet subscribers.

​Prerequisites

​Build it

​Test

​Measure

​Variations

Prerequisites

Build it

Test

Measure

Variations